A focused use case
We agree on the questions to handle, the information needed and situations that require a person.
HELLOCLIPO / Messaging assistant
Helpful answers.
Enquiries handed over clearly.
Opening hours, services and practical details: an assistant can answer recurring questions, collect enquiry details and guide people to your team. We configure it using your business information.
Brief, feedback and updates in writing.
MADE FOR YOUR BRAND
THE ENQUIRY WORKFLOW
- 01Understand
Recover context and approved information.
- 02Prepare
Draft a response or ask for missing details.
- 03Hand over
Route exceptions to your team and retain the history.
WHAT YOU RECEIVE
Practical work. Clear deliverables.
Defined answers and limits
A knowledge base drawn from your documents, with agreed languages, channels and information collection rules.
Tailored support
We agree on deliverables, milestones and a budget suited to your business.
A more structured first response and useful information for your team to act on.
AN EXAMPLE USE CASE
A simple question, a clear next step.
A visitor asks whether a service suits their needs. The assistant presents approved information, collects the enquiry and passes on useful details. Your team keeps the final decision.
TO GET STARTED
You share the essentials. We organise the next steps.
We confirm deliverables, timing and responsibilities in writing. Feedback is grouped and every step is documented.
- Your current business information and most frequent questions.
- Your preferred channels and languages, subject to technical checks.
- Who receives enquiries and which cases should be passed on.
A few practical details.
Can it confirm a booking?
Only when an integration with the booking system has been agreed, configured and checked. Otherwise it collects a request for your team to confirm.
What happens when it cannot answer?
We define a fallback response and a human handover. The assistant should not invent information or make decisions outside the agreed scope.
How do we communicate?
By email or the agreed written channel. You send your brief and feedback when you are available. There are no meetings or video calls to arrange.
Let’s discuss your project.
Tell us about your business, what you want to achieve and your preferred timing. We’ll reply in writing with an initial recommendation and next steps.
contact@helloclipo.com ↗